Shipping policy

Last updated: November 6, 2026

This policy explains order processing, delivery, and shipping support for xelvomnro purchases.

Delivery destinations

We deliver to supported addresses in the United States and United Kingdom. Destination availability and address restrictions are displayed before payment.

Shipping charges

Shipping charges do not count toward the qualifying merchandise subtotal. Currency equivalents, when offered, are disclosed before purchase.

Processing and transit

Orders normally require 2–3 business days after payment confirmation for processing. Business days are Monday through Friday, excluding applicable U.S. public holidays.

Estimated transit is 20–45 calendar days after dispatch. Processing time is additional.

We disclose delivery arrangements before purchase and obtain agreement to a delivery period exceeding 30 days where applicable. UK distance-selling guidance

Delayed orders

If we cannot dispatch within the promised period, we will notify you, provide an updated shipment estimate, and explain cancellation and prompt refund options. Consent to delays will be obtained where required; otherwise, we cancel and refund as applicable. FTC delivery guidance

If the delivery window has passed, contact us. We will investigate and arrange the appropriate remedy. Carrier investigations do not extend statutory deadlines or remove cancellation rights.

Tracking information

After dispatch, email bigfooterso@outlook.com with your order number and checkout email address to obtain tracking details.

Carrier scans may take time to appear after label creation.

Taxes and customs

Applicable sales taxes, VAT, import duties, and necessary customs clearance charges are included in the disclosed price or paid by xelvomnro.

Customers do not pay these charges beyond the checkout total. If a carrier requests an unexpected payment, contact us for payment arrangements or reimbursement.

Lost or damaged deliveries

A parcel lost in transit qualifies for a free replacement shipment. You may choose a refund instead, and a refund is available if replacement is unavailable.

A “delivered” tracking scan does not automatically prevent a missing-parcel claim. We will review the circumstances with you.

For damaged, incorrect, or incomplete goods, send a description and photographs if reasonably available. We arrange the appropriate remedy and cover necessary shipping.

Address changes

Contact us immediately if an address needs correcting. We will attempt updates before dispatch.

Any reasonable additional redelivery cost caused by incorrect customer-provided details will be explained and agreed before charging. We cover costs arising from our own errors.

Shipping support: bigfooterso@outlook.com